Privacy policy

This Privacy Policy explains how Fenario LLC ("Fenario," "we," or "us") collects, uses, and shares personal information when you visit our website at www.fenario.net (the "Site"), contact us, or create and use an account for the Fenario field service management platform (the "Service").

Information our Customers manage in the Service

Businesses that subscribe to Fenario (our "Customers") use the Service to store information about their clients, job sites, work orders, and employees. Depending on how a Customer uses the Service, this can include:

• employee names, contact details, schedules, hours worked, and pay rates;
• employee date of birth, sex, and home address;
• performance reviews, coaching notes, and certifications;
• signatures and photos; and
• client contacts and job site addresses.

For that information, the Customer decides what is collected and how it is used, and Fenario processes it on the Customer's behalf under our agreement with them. If you are a Customer's client or employee and have questions about how your information is handled, please contact that Customer directly. We will help Customers respond to your requests.

Information we collect

We collect the following information about people who visit the Site, contact us, or use the Service:

The Site does not use cookies, analytics, advertising pixels, or other tracking tools. The Service uses browser storage only to keep you signed in and remember your preferences, never for advertising or analytics. We do not knowingly collect sensitive personal information through the Site.

How we use information

We use personal information to provide and secure the Site and the Service, create and manage accounts, respond to inquiries and support requests, send service and billing communications, understand how the Service is used so we can improve it, and comply with legal obligations. With your consent or where permitted by law, we may also send product updates and marketing emails, which you can opt out of at any time.

Location Snapshots

The Service does not continuously track your location. If you allow location access on your device, the Service records your coordinates only when you clock in to or out of a job visit. You can turn location access off at any time in your device settings. The Service will keep working, unless your employer requires location to clock in or out; then you will not be able to clock in or out without it. Location Snapshots are part of your employer's data in the Service and are visible to authorized users in your employer's account.

How we share information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share personal information only:

• with service providers that host and operate the Site and the Service for us, such as Supabase, Render, and Vercel, under contracts that limit their use of the data. Our full list, including the services that send email, find map locations for job addresses, and deliver phone notifications, is at www.fenario.net/subprocessors;
• with our email provider, [Google Workspace], which receives the messages you send us;
• within a Customer's account, where authorized users of that Customer can see information about other users in the same account;
• [with third-party products a Customer chooses to connect to the Service;]
• when required by law, or to protect the rights, safety, or security of Fenario, our Customers, or others; and
• in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

Maps and videos from other companies

Some features load content from other companies, which then receive your IP address and device information under their own privacy policies:

• The Service's Job Map loads map images from OpenStreetMap.
• Address links in the Service open Google Maps or Apple Maps, only when you click one.

How long we keep information

We keep account information while the account is active and for a reasonable period afterward to meet legal, tax, and accounting obligations. We delete Customer data within the timeframes set in our Customer agreements. We keep messages you send us as long as needed to respond and to maintain our business records. Server logs are kept by our hosting providers for the period their services allow; we do not keep separate copies.

Security

We use reasonable safeguards to protect personal information, including encryption in transit (HTTPS) and at rest, access controls based on each user's role, [and regular backups]. Sensitive employee documents, such as signatures, certifications, and internal documents, are kept in private storage and can be opened only through links that expire after one hour. No system is perfectly secure, and we cannot guarantee absolute security.

Children

The Site and the Service are intended for businesses and are not intended for anyone under 18. We do not knowingly collect personal information from children.

Do Not Track

Because the Site and the Service do not track you across other websites, they do not change their behavior in response to Do Not Track or Global Privacy Control signals.

Your privacy rights

Depending on where you live, including California, Texas, and other states with consumer privacy laws, you may have the right to:

• know what personal information we have about you and receive a copy;
• correct inaccurate information;
• delete your information;
• opt out of the sale of personal information, targeted advertising, or certain profiling (we do not engage in these); and
• limit the use of sensitive personal information, such as precise location.

To make a request, email privacy@fenario.net. We will verify your request before acting on it, and you may use an authorized agent where the law allows. We will not discriminate against you for exercising these rights. If we deny your request, you may appeal by replying to our decision, and if your appeal is denied you may contact your state attorney general. If your information is part of a Customer's account, we may refer your request to that Customer.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date. If we make material changes, we will notify account holders by email or through the Service before the changes take effect.

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